Like: Friendly and efficient staff; vehicle in good condition and excellent service on dropping off. Dislike: I had ordered an automatic transmission vehicle but a manual transmission vehicle was allotted to me at pick-up. I came to know this until I got on the vehicle to check. It spent me another 30 minutes to wait for the change of vehicle and felt frustrated. I hope that Europcar would check the order carefully and the same thing would not happen to other customers again.
We waited an hour and a half to get the car it was chaos . The time some people where at the desk was purely down to Europacar trying to sell them extras. One family where at a desk for 35 min and other individuals took 15 to 20 min each crazy when I got to the desk I got my cat in 5 min so the management of the customers at the desk was the issue.
It ruined my plans for the day as we where so delayed.
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“The staff were all so helpful. However when we arrived at Gatwick there was only two members of staf”
About Europcar:9.2/10
Like: The ease of the booking and the car was amazing Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.
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Customer Service
An unexpected mistake on pick-up
Dislike: I had ordered an automatic transmission vehicle but a manual transmission vehicle was allotted to me at pick-up. I came to know this until I got on the vehicle to check. It spent me another 30 minutes to wait for the change of vehicle and felt frustrated. I hope that Europcar would check the order carefully and the same thing would not happen to other customers again.
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View more >Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.