Very satisfied! There were traffic condition reminders, and the staff at the location were patient and attentive! They also provided thorough traffic regulation guidance!
This rental company specifically targets Chinese customers. It's a bit far from Queenstown Airport. They first took me to their office and gave me a car that was supposedly brought from elsewhere. The car had severe wear and tear on the rear. Then the staff took me for a few rounds and told me I wasn't familiar with the roundabouts and suggested I pay NZD 40 for a 20-minute training session. When I refused, they didn't give me the car and didn't issue a refund either. Because their office is in a remote area far from the airport, and there were no taxis available, I had to pay an equivalent Uber fare of NZD 20 to get back to my hotel. When I complained to the rental platform, they couldn't resolve the issue or refund me either. Just a reminder, I've been driving for over ten years. Yet they refused to give me the car claiming I wasn't familiar with roundabouts. Being in an unfamiliar foreign place, I got scammed by this rental company.
The entire process was very smooth with only a hiccup on pick up.
There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent.
Advice future customers contact the office a day before they fly in to avoid the problems I encountered.
About QEEQ:10.0/10
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良い旅になりました！
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