London now the world’s most unfriendly place to drive .

The only issue we have was only while picking up the car. We came on time at 9am however the car was not ready. We have to wait for them to clean the car and we told them that we were rushing. Once we get the car, we ask the staff if we need to do anything else, complete the paper work or make any deposit payment twice but he said ni. We left the place and we got a call asking is to turn back. It’s a miss communication internallh they need our credit card details for deposit. We cant turn back and I have to provide my details via the phone. Service at this Centre definately need to be improved.

Easy and smooth transaction. Rate was competitive!

Easy no complications and the staff didn’t push us to buy their insurance returning their car was also very fast and easy unlike many other companies

Easy app to use

I got an even better car than I expected.

The extra protection insurance was not offered when I paid for the car so I took basic protection and on pick up, I paid extra, which should have been offered on the time booking.

Katie at EMA was a gem, we arrived at midnight having given her our details over the phone. It was completely stress free and she was very polite. The only problem we had was finding the office. It is not marked Alamo but Enterprise. The girl when we dropped the car off was also friendly and polite - you have a good team there.

Like: customer service and also checked my old record in Enterprise and it helped to process my rent quickly
Dislike: Vehicle was not the one as advertised in website.