The staff was very friendly, the rental process was very convenient, and the instructions were very detailed.

Everything was very smooth. We were upgraded for free to an SUV

All went very well with QEEQVas the booking agent. They were prompt and professional.

The car was exactly the same as mine at home so I could just get in and drive away. 2 pointers: It would be really useful to include the cargo cover as we had to drive around for 16 days with our suitcases on view. Luckily no one was interested but not having one could encourage theft. A mobile phone holder would be really useful for using Google Maps, etc.

It was great on the whole, but didn't list itself as an Apex 3rd party so no one was at the desk to meet us and luckily the Apex staff arrived about 20 mins after we got there.

For Drop off location, perhaps there should be an Apex sign. The GPS we hired was very poor, it couldnt find the satellite, and also the screen was not sensitive enough for touch.

The car provided was very old and not in great condition. Spent half a day trying to trade it in, finally paid hundreds more for an "upgrade." The upgrade worked fine until the last few days when AC stopped working and engine light kept flicking on causing stress.