The counter staff was adamant that my AXA insurance was inadequate and I wouldn't be covered for any excess in case of a claim, was coerced into paying a higher pick up premium before we could leave
About QEEQ:10.0/10
The online booing platform was great yet I didn't receive the price drop guarantee offer
I found extremely poor service that while a shuttle bus was indicated to be offered, but it is not offered early in the morning and means you are required to walk with your luggage to the airport. That alone would prevent me ever booking with them again
Corolla sedan was a 2019 model with 77K kilometres on the clock. So in average condition. Not a high end car. However, the car was easy to drive and went well.
Counter staff were insistent that damage incurred would cause a $5500 penalty charge. And a refundable deposit of $1000 would be charged to my credit card and refunded if no damage. However, by paying the daily waiver fee (car and windows/tyres seperately, (approx $45 per day) then no deposit or penalty charge would apply.
Staff took about 20 pics of car before pickup while we waited and another 20 pics when we returned - also while we waited which i found very annoying. I have booked a lot of cars in Australia and Overseas and i found then to be the most vigorous with these car examinations
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Customer Service
Inferior to previous rental experiences
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