We spent half an hour trying to get the correct number for the Brisbane group, once we got a whole of them the man on the phone couldn't hear me so when the pick up come he got mad and said I gave him 10 different name I gave him one.....once there the same guy who picked us up wouldn't listen to us that we paid for the full insurance thought easy, and that they didn't have anything to do with easy if we wanted full insurance we had to pay them very rude through the whole experience check in check out.
Car was old and in terrible condition. Our contract stated remote locking but the key was broken and with 3 kids this was not ideal. The car had a broken front bumper and other damages around the car. Customer service was really poor. One agent (the car washer) abused my wife and was very confrontational.
Reported it to head office (as the car washer told us to) and Dean who we spoke to was very helpful. The car, whilst old, did run well and was the model we booked (just a pity about the locking system being broken and the agents not being bothered).
“VERY DISAPPOINTED IN VEHICLE QUALITY AND LACK OF REGARD GIVEN TO MY COMPLAINT TO CUT PRICE.”
About Cut Price Car Rentals:5.3/10
When I picked up the car I was very unhappy with the condition and cleanliness, I asked for it to be right in my pre emails. Then I rang and asked for a swap and no one got back to me.
It was very difficult to drive in Australia for foreigners with the broken GPS...
No apologies and no money back...
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