Pick up was an Utter disgrace. Budget staff in LaGuardia need some supervision.
United States
Reviewed: Thu, Mar 7, 2024
About Budget:7.0/10
We waited 1 hour and 15 mins before we even got to the counter. It was an awful experience. The staff at Budget LaGuardia were rude, loud and dismissive. They shouted behind the counter to each other and to customers. The couldn't care less about customer service or satisfaction. I don't understand how they operate on a daily basis.
The overall service was fine. The only issue was the upselling, where they tried to get you to upgrade to a larger car. This would increase costs, but you can decline.
“Had a great time booking and renting with Budget. But please bear in mind that safety comes first.”
About Budget:7.0/10
It was a great car. Steady and comfortable. There were lots of scratches here and there. Also the car wasn't totally cleaned when picked up, which I'm ok as there was a notice informing of water shortage in Santa Fe. The only downsides, which are actually quite grave are...
1. The front tires are totally worn out. I always have to continually remind myself of the safety risk it poses to my wife and daughter as passengers. I wouldn't drive a car with such tires back in Malaysia.
2. Not only the front tires were worn out, all the tires weren't properly inflated. Half way on the way to bandelier at some obscure roads, the tire warning lighted up. I had a hard time looking for gas stations that provide air pump as most were out of order.
Budget should place safety as the highest priority. We are talking about human lives here.
About QEEQ:9.0/10
Qeeq is wonderful. The price reduction guarantee is a life saver. Keep it up Qeeq.
The check in attendant was terrible. He was on his phone the whole time and did not even pay attention to my sign in. He often was too concerned with his phone while I was waiting for him to reply. The vehicle was dirty and disgusting and had a LOCK on the top speed of 70 MPH and Volume control. I called to get this removed and no one could help me.
Like: Very good experience with the staff and vehicle that we rented, from the moment of pick up till drop off
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Customer Service
Pick up was an Utter disgrace. Budget staff in LaGuardia need some supervision.
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