Car was ok but not very clean. Windscreen had fly marks over it and inside bottom of doors were dirty.
Service guy at pick up didn’t inform me of deposit charge. Drop off was easy.
The reception service was very slow because the elderly staff kept chatting with my friend, taking half an hour to complete the process. Upstairs, it took quite some time to find someone for the car keys. Returning the car was much quicker, just a quick scan and we were done. However, I discovered later that an unexplained charge of over $250 had been made!
The waiting time was acceptable, but the staff kept trying to upsell other models. Even after I clearly stated I didn't want to incur additional costs, they ended up giving me a Subaru (there were multiple Chevrolets in the lot). The staff couldn't explain why they gave me a Subaru when Chevrolets were available.
“Not a "deal" - wish I'd gone with a more reputable booking”
About AVIS:5.3/10
TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out.
Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including.
Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.
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