The location is not clear I spent a lot of time to reach to their office even after asking information staff
About QEEQ:8.0/10
Reply by Qeeq: Thank you for your feedback on QEEQ. We apologize for any inconvenience caused. As the directions information is provided by the supplier, we will verify the information and promptly request an update from the supplier. Should you require any assistance during your car pickup or drop-off, please don't hesitate to contact our customer service team, available 24/7. Thanks again for recommending us and we look forward to welcoming you back in the future.
We had to wait three hours to get the car. The reserved Volkswagen Multivan was unavailable, but they upgraded us to a Mercedes Vito for free, and included three complimentary services: half a tank of fuel, no charge for a second driver, and no extra cost for driving outside of Germany. The Italian guy at the front desk was really patient and helpful. Kudos to him! I'll look for you next time! :)
This rental company is very dishonest. They swapped your car at pickup and the car was full of damages! When returning the car, they said everything was fine, and after signing off and leaving, they charged an additional 800 euros from the deposit for new damages. The damages noted on the inspection sheet were already there upon pickup! Luckily, we had photos as proof. Such behavior is really terrible! I highly do not recommend renting from this company!
Counter at terminal 1 was not crowded during this time of the year and easy to find
The car was new VW TAIGO Medium SUV as expected.
The staff at the counter was nice paper less.
About QEEQ:10.0/10
Booking was quick and easy through QEEQ, competitive prices
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