When we arrived at the counter to pick up the car, everything was prepared in advance. However, even though we had already prepaid for crossing the Czech border when renting, we were told at pick-up that it was not allowed. Alternatively, we could switch to a Toyota 7-seater, but we were not notified about this beforehand.
The originally booked manual Ford Kuga was unavailable, so we upgraded to a brand new Peugeot 5008 automatic with built-in navigation for an additional 200 euros. The vehicle was in excellent condition, allowing us to drive across nine countries and thousands of kilometers without any issues. The car keys were handy—doors automatically locked when we stepped away.
When picking up the car at the store, I was informed that only Audi was available. Since I'm not familiar with Audi's operating system, I insisted on wanting a Mercedes. Later, they said they had Mercedes, but it required an upgrade. I asked how much the upgrade would cost per day and was told it was 25 euros extra daily. Considering the additional cost of 100 euros for four days seemed acceptable, but when the invoice was issued, it turned out the amount was not inclusive of tax. With tax, the total additional cost was 140 euros, and the car price went from 230 euros to 415 euros. Suggestion: Avoid upgrading on-site if possible. Regarding the car return, the train station is undergoing partial construction, and the return location was changed to the parking garage at the back. The address provided in the return instructions was inaccurate. You have to keep driving to the top level and look for the Eurocar signage, but there were no clear signs below. The service counter staff inside the train station is often absent, and every time you need to ask something, it takes over ten minutes of waiting. Other than the car being satisfactory, there’s not much to praise.
We rented a 7-seater van, but this rental company initially gave us a 9-seater without informing us beforehand. After spending a lot of effort locating the car, we found out it was a 9-seater. The vehicle was quite large, and we had never driven something that size before. We went back to the staff to request a replacement, but they said there were no 7-seaters available. We insisted on canceling the rental, and then they asked us to wait while they checked again. After about half an hour, they said they had found a 7-seater by chance. It wasn't until the end of our trip that we realized the 9-seater couldn't even fit into underground parking lots because of Germany's strict parking size regulations. Overall, we were not very impressed with this rental company.
The pickup location was easy to find and picking up the car was convenient. I booked a Citroën but was provided a Mercedes-Benz C180 Estate. While the car was slightly small for three large suitcases, its condition was great and the driving experience was excellent.
When picking up the car, I was told that the reserved car was no longer available because I arrived two hours late, and I had to pay extra to upgrade—an additional €63 per day, which was quite expensive. The store also tries to push their insurance, but if you’ve already purchased full coverage on Zuzuche, there’s really no need to consider buying insurance abroad.
The car's condition was poor, the fuel gauge was inaccurate, the Stop&Go function was erratic, and the built-in wireless CarPlay frequently failed and disconnected.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Cornelius Gill
-
-
-
-
View more >Susan Gissing
-
-
-
-
View more >Bing Smith
-
-
-
-
View more >Sibyl Occam
-
-
-
-
View more >Eugene Priestley
-
-
-
-
View more >Regina Green
-
-
-
-
View more >Tom Cotton
-
-
-
-
View more >Beverly Locke
-
-
-
-
View more >Nydia Huntington
-
-
-
-
View more >Evelyn Gallacher
-
-
-
-
View more >Elmer Frederick
-
-
-
-
View more >Warner Sassoon
-
-
-
-
View more >Charles Philemon
-
-
-
-
View more >Jared Swift
-
-
-
-
View more >Celeste Jack
-
-
-
-
View more >Nelly Johnny
-
-
-
-
View more >Esther Katte
-
-
-
-
View more >Magee Cooper
-
-
-
-
View more >Rosalind Black
-
-
-
-
View more >Lucy Sweet
-
-
-
-
View more >Car hire Brands Ranked AT Frankfurt Airport, FRA
Know More about Frankfurt Airport Car hire
Pay for Car Rentals with Crypto