It was an excellent car rental experience. The car rental company showed a SEAT model, but upon picking it up, I realized it was actually a Peugeot 5008. The car was easy to drive, a diesel vehicle with great power and uphill ability. It had spacious interior space, with the trunk able to hold four large suitcases and even some small backpacks. The vehicle was very new, and it performed wonderfully during the 2800+ kilometers of our road trip. The staff at the rental company were also very attentive. Overall, I’m extremely grateful and very happy with this car rental experience.
This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!
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