Viaje por trabajo. Llegué a Sevilla a las 10:45h y tenía una reunión a las 13:30h en Córdoba. Estuve esperando la furgoneta que me llevase al punto de recogida durante 50 minutos. Cuando llegué al punto de recogida había una larga fila de personas esperando para recoger su coche. Tuve que esperar más de 30 minutos para que me atendieran. El personal muy amable pero estaban dos personas para atender a toda la gente que allí esperabamos y además tenían que atender las incidencias telefónicas. Finalmente llegue a Córdoba a las 14:00h media hora tarde.
Reply by Qeeq: Thank you for taking the time to provide us with your valuable feedback. Our apologies for the inconvenience caused by this. We have your order details and we will be querying this directly with the supplier to ascertain why this happened and what we can do to prevent this from happening in the future.
Avoid at all costs! When I picked up the car and tried to extend the rental, they said my Visa chip card didn't work and couldn't be processed. Then, they suggested a solution: buy extra insurance. After buying the extra insurance, the credit card worked. Isn't that strange?!
Chose an upgrade on pickup as originally chosen vehicle looked small. Upgrade cost was reasonable. Hand over was good, shuttle transfers good and return was smooth.
About QEEQ:8.0/10
Was given a cost from QEEQ for a satnav to be paid direct to GoByCar on pickup. However GoByCar said they didn’t do them and never had. To their credit, they did show me how to connect my phone to the car’s display screen though this wasn’t a great success.
Directions to shuttle pick up point should have been clearer.
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