I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

I booked a Corolla but received a Ford SUV without any extra charges. At the time of pickup, I mentioned an additional service, and they didn’t push for any upsells.

My total rental cost was $771. At San Francisco Airport, the service staff gave me a bill for $1160, claiming it was for a vehicle upgrade. When I asked if it was the upgrade fee, they said it was a deposit. There were a lot of people in line, so I didn't check carefully. Later, I found out that there is no deposit for car rentals in the US.

The waiting time was too long.

The person handling our check in was fairly slow and made an inappropriate comment. However, the vehicle we received was a Kia Soul, a nice upgrade from what we booked and a fantastic driving experience.

We had several reservations canceled before we were able to depart on our trip. QEEQ staff were very helpful and the refund process was among the best I have experienced. I expect to be using QEEQ as my preferred car rental provider.