Great experience

This was my first international car rental experience and overall, I am very satisfied! However, there was one minor inconvenience: When the staff handed over the car, it was quite 'quick'. They gave me the keys and left immediately. When I noticed the car only had half a tank of fuel, I had to go back down to the office (the rental cars were parked on the third floor rooftop, while the office was on the ground floor).

After waiting for 1.5 hours to pick up the car, we were informed that there were no cars available and were told to take a taxi to the airport to get a car. They promised to reimburse the taxi fare within 2-3 days either to our card or in cash. However, by Thursday, we still hadn't received the reimbursement and they didn't respond to our emails. When we went to the location to ask, they said they needed to consult their superior.