Great company! My husband and I traveled together, and we could pick up the car right after leaving the airport. We just needed to get the key and drive. Returning the car was also very convenient; we simply dropped the key off. However, we encountered some additional charges that were not explained.
They kept pushing insurance for a long time when I picked up the car, even though I said I had already bought insurance. The fuel cost issue after returning the car is still not clarified.
“Very smooth but be prepared to wait s long time.”
About Budget:9.0/10
Waited over an hour at the pick up counter to get my rental that I prepaid online. And then waited another 20 minutes at the pick up location for the vehicle.
Although I will never be able to prove it, I do believe that Budget at El Prat ran a scam on me. I rented the car for one day for 17 euros. But they took me to the cleaners for 350 euros. 220 for repair, 40 for handling (??) and 80 for administration whatever (??). They found the smallest of scratches on the rear bumper. Most certainly it was there when I got the car but they make sure to just hand you the keys and make do for yourself to go over the car. The parking lot is dark and it is impossible for any driver to find these small scratches. But thats all part of the scam. I don´t know why I´m writing this. Not like anyone is going to read this or give a shit.
Never ever will I do business with Budget or Avis and I will tell everyone I know about this disgusting company and this horrible scam. And all the clerk could say, ´don´t worry, your insurance will pay´ Thats what these horrible people think makes it ok to be so disgusting.
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