There was clearly an orange car, but they insisted it was dirty. When I went back to take a photo to prove it was clean, they called security through the intercom to stop me. I was already sitting in the car, and they said I could upgrade and switch cars. If the car was sterile, why switch after I’ve already sat in it and then give it to someone else? That's so irresponsible and sloppy.

High cost performance

Brand new 2015 Mustang Convertible with only 15 miles on it when picked up! Feels like a steal! Got an extra tank of gas for just $44, much cheaper than back home. Staff's attitude was similar to what you'd find back home, just average. Returning the car was quite convenient. Parked the car and let them check the fuel gauge and odometer, then I was done. Shuttle buses were available for pickup and drop off, and the wait time wasn't long.

There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.

Car was good, easily to drive and use.

Good website and price comparison