Other than the difficulty in finding the counter, everything else was quite satisfactory. The car was new and communication was smooth. It would be helpful if QEEQ could inform in advance about the counter-sharing company to avoid inconvenience.
“It is a nightmare, trying to talk to recovery hot line.”
About Alamo:9.0/10
I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.
I got my car too late, uncleaned and with plenty off damages. When I complained I was told that I was too late and that my car was given to other customers. When I called to extend my stay, I was promised a call back which I never got. So far I’m still missing my security payment of 250 Euros which I’m afraid they will try to keep as the car purportedly had new damages upon return and a missing luggage cover. By far one of my worst rental experiences and I travel a lot! Please fix this and make sure I get my deposit back.
About QEEQ:10.0/10
Rental process was smooth. Complaint process not used yet, to come. Will see how they appreciate their customers.
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