The booking was for a 12 PM pickup, but my flight was delayed and I arrived at 1:30 PM. I was informed that the car wasn't ready and had to wait for an unspecified amount of time. Alternatively, I could pay extra for an upgrade. They had BMWs, Land Rovers, and Leopards, but not the model I reserved. After stating I could wait 10 minutes, 10 minutes passed and still no car. I told them I couldn't wait any longer as I had to drive 300 kilometers. Reluctantly, they upgraded me to a Leopard. After completing the paperwork, I dragged my suitcase to pick up the car. The staff member mistakenly wrote Row 1 instead of Row A for the parking spot, causing me a lot of trouble finding it.

I got an MG ZS, a vehicle is standard far less than I had booked (Toyota CH-R). European control cluster annoying, would have been ok if it was a higher pedigree vehicle. The MG handled terribly (tramrailed over small bumps in road) although interior was nice-ish.

We ordered an 8 seat van and had to make do with 2 4wd vehicles. It was very disappointing

車の受け取り〜返却までとてもスムーズでした。おかげで問題なく旅を終えることができました。ありがとうございます。 ただ、返却の時駐車するスペースがどこにあるかわかりづらかった点は迷いました。借りた会社のスペースが埋まっていたからです。「他の会社に停めて良い」などの説明があるとより便利に感じられそうです。

The vehicle provided was not equivalent size requested. I was very disappointed with the vehicle provided compared to what was requested.