At the Hertz counter in Sydney airport, the staff member tried to take advantage of my poor English by adding full insurance without my consent. Do they think I’m bad with numbers too? I kept refusing, and with the help of a nearby Singaporean Chinese woman who translated for me, I finally understood that even if the incident was someone else's fault, I would still owe $5000 AUD without full insurance. Seriously? Who makes such rules? Do they have such authority? Eventually, they changed it to basic insurance upon my insistence!
The vehicle did not have an E toll tag (which most local vehicles are equipped with), so an additional service fee of 25 AUD was charged for tolls that only cost 4 AUD. Foreigners have to register their citizen information on the Australian local network, which involves a series of nearly impossible tasks to pay the tolls online. It's a bit of a rip-off.
As expected from a globally renowned rental company, they have a counter right in the airport arrivals hall just after customs. Although communication was a bit challenging, the contract terms were very clear, and there were various insurance options available from basic to full coverage. The car we picked up at the airport was usually a basic model of its type, without many advanced features. However, the car condition was excellent, very clean as if new. Returning the car was also convenient – just drop the keys with the staff at the airport parking lot and head to your flight~
About QEEQ:10.0/10
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