Satisfied

The staff service was excellent. They suggested we pay $8 to upgrade to a larger Jeep, which could accommodate our bigger suitcase.

When I asked questions during the rental, they didn't provide explanations.

The line was very long, waited for 40 minutes. The staff near the airport thought we were clueless since we just landed and tried to upsell insurance, saying everyone here buys it. However, I had already purchased what I thought was necessary insurance online. I didn’t buy extra insurance for the two other cars later, and no one tried to sell it.

They promoted insurance and child seats when I didn't understand them. I wasn't even provided with a child seat, yet the staff claimed I used one when I returned the car. This is clearly fraudulent.