The self-service check-in area had no one to provide explanations, only counter staff who could improve their efficiency.

I didn't know the store added an 'Enhanced Protection (EP) Fee.' The contract needs to be signed to pick up the car, but it's not the insurance I wanted. I bought all the necessary insurance already and showed him my order. I only wanted to pay $497.6, but he said the prepayment was collected by you, and the $675.87 was charged by the store. Due to time constraints, we hurried to pick up and return the car, paid the fee first, and decided to address it later. Also, 497.6 + 4.48 + 163.66 does not equal 675.87! It equals 665.74, thank you!

It was very convenient and well-organized. The company representative was friendly and polite.

Not crowded

The return process was very efficient! Amazing! Comprehensive insurance is necessary.