The car's condition was good, performance was excellent and it was relatively new.

Out of habit, I always remain cautious when traveling. I completely ignored the front desk guy's advice to add extra insurance when picking up the car. Later, I realized the rental didn't include insurance for damages caused to other vehicles or people. I got scared thinking about it, so I went back and added third-party liability insurance.

The service attitude was average, and the wait time was slightly long but tolerable. There weren't many vehicle options, but the condition of the vehicle was satisfactory.

Charged twice multiple times: Paid the full amount on the app when booking, then charged the full amount again by Alamo at the rental location in the US.

Why was I double-charged after paying in full when making the reservation? When I went to the car rental office in the US to pick up the car, I had to pay the full amount again. The car rental website charges the full amount automatically from the bank at the time of booking, not upon pick-up. The time in between should be enough for the rental website and its US partner company to communicate and process the payment as per their agreement. However, when I arrived at the office to pick up the car, I was charged again.