10 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: everything, the price is cheaper than direct rent from website
Dislike: All of things, no need to spend time waiting when pickup and drop off
Read More >9.6 /10 Excellent
Reviewed: Friday, November 22, 2024
Dislike: The interior wasn’t clean (looks like when car returned back, clean rubbish out and ready for the next hire) doors rim was dirty..
Read More >6.6 /10 Average
Reviewed: Friday, November 22, 2024
Like: Great car.
Dislike: Alamo nearly didn't honour the booking as we have debit cards not credit cards. Caused frustrating delays.
Read More >W.van Zijderveld
Las Vegas
9.6 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: The car we rented wasn’t available so we got a bigger one.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Insurance is confusing to choose , wish it was cheaper and easier to buy
Read More >D.Jimenez Perles
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very well
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Good
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
アメリカ旅行なのでアメ車に乗りたくてフォード車で予約したのですが、日産およびスバルの4台のうち好きなのを選べとのことで日産のALTIMAを選びましたが結果的に良かったです。オートパイロット機能がついており、アメリカの一直線の道を長距離走るのにスピードをセットし軽くハンドルを握るだけなので非常に楽でした。
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
カウンターは英語オンリーでしたが、padで日本語説明あります
カテゴリー内で車は自由選択できるとの事でしたが、２台しかなかったのが少し残念
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
I didn’t find the size of my size car and I have to wait for it with no clue on time. And had to get smaller car instwad
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
KIOSKシステムが非常に良かったです。対人ではないため、英語があまりわからなくてもオプションは全て拒否できました。
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Muy buen servicio
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car exceed expectations, was given the opportunity to pick which vehicle that I preferred
Read More >7 /10 Good
Reviewed: Friday, November 22, 2024
Too much time to wait at the desk
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Our flight was delayed for two hours, but we could still pick up the car as scheduled. There were a lot of people, so we had to wait in line for over an hour.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The Alamo sales representative insisted that we buy additional personal liability insurance, saying that our package did not include it. We went back and forth for over an hour. Later, we carefully looked at the car rental receipt and saw that it did include the additional insurance (though only the state's minimum coverage). We discussed this with the manager on duty and had them sign. Surprisingly, they then said, 'You can choose to buy this insurance if you want.' In conclusion: we were initially misled into buying it, but then we got a refund. It was a very unpleasant experience.
Read More >Selena Katharine
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
This seems to be the most popular car rental company since its line had the most people. However, they are very efficient, and it didn't take long to get served.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Did not acknowledge the third-party liability insurance shown on the rental site.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Why was I double-charged after paying in full when making the reservation? When I went to the car rental office in the US to pick up the car, I had to pay the full amount again. The car rental website charges the full amount automatically from the bank at the time of booking, not upon pick-up. The time in between should be enough for the rental website and its US partner company to communicate and process the payment as per their agreement. However, when I arrived at the office to pick up the car, I was charged again.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
They did not acknowledge the third-party liability insurance that was shown as included on the Zuzuche website. Even though I paid the full amount when booking on Zuzuche, I was charged the full amount again by the American rental location Alamo.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Charged twice multiple times: Paid the full amount on the app when booking, then charged the full amount again by Alamo at the rental location in the US.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Fairly convenient, but there are too few locations. Previously rented a Mustang, but later had to switch to a Dodge because there wasn't enough room for luggage. Had to go to the airport for the switch, which was a bit inconvenient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good, they upgraded my vehicle for free at the store. When the tire burst and the windshield broke on the road, they handled it immediately and replaced it with a new car for free.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The process at the San Francisco airport branch was quick and straightforward. I booked an RV4 or Ford Escape class vehicle, and the pickup was very flexible—you could choose the car yourself in the garage. I opted for a JEEP, which was actually an upgrade at no extra charge since I had purchased the best insurance. On the third day in San Francisco, my car window was broken, and items were stolen while inside Golden Gate Park. After filing a police report, I contacted the rental company and immediately returned the car without any additional paperwork. The service was prompt and customer-friendly.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pretty good
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
They added services I didn't need. The GPS was advertised as free on the rental website, but it wasn't actually free.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
A very well-organized rental company
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car rental location at Las Vegas Airport is very convenient, with many rental company counters all in one hall. We arrived early, so there were very few people in line and the rental process was very smooth. The car pick-up hall is large with clear signage, and there were many models to choose from within the same class, at least 10 cars or more.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The car pickup was okay, but the staff complained when I didn’t buy anything from them, suggesting I use the self-service option instead. I asked if they could pay the Golden Gate Bridge toll for me, and they directly said no.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Super pleasant car rental experience. Picking up and returning the car was extremely convenient with simple procedures. The cost was much cheaper than similar models in China. In short, for traveling abroad, self-driving is a must. It's incredibly convenient!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The efficiency at the rental office is not great, and the paperwork takes a bit long. But once it's done, picking up the car is quick, with a dozen cars of the same class to choose from, all in good condition.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Reliable, and reviews are quite high.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Alamo and other rental companies are located at the Las Vegas airport car rental building, about a 10-minute ride on a free shuttle bus. The office is large, and since we arrived close to midnight, there was no queue. Two counters were open, and we quickly completed the rental process. With the rental confirmation slip, you can take the escalator to the parking lot. There was only one car left in the booked category, and the staff let us choose any car from the higher category, but we didn't need a larger vehicle, so we took the only one available, which was very new with only 8000 miles on it. Returning the car was super quick, taking less than a minute, just a check to see if the tank was full. The rental building is only a 2-minute drive from South Las Vegas Outlets and a gas station, very convenient!
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
The sales pitch was pretty intense, and I ended up declining everything, which didn't feel great. However, the young guy who helped me with the car was nice and provided excellent service. He even upgraded me to a new QX70 for free.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great service, five stars!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Return process was very quick!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Among the many shops, this one stands out for its spaciousness. It offers both counter service and self-service car pick-up. The car condition was good, and the return process was quick and simple. Overall, a good experience.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The line for picking up the car in Las Vegas was extremely long, taking more than half an hour to line up and over an hour to get the car! I originally booked a mid-size SUV, Jeep Grand Cherokee, through QEEQ. However, upon arrival, I was given a standard SUV, Kia Sorento. I don’t know if it was QEEQ or Alamo that switched the vehicle. The most frustrating part was that when returning the car in LA, even though I had refueled it completely, Alamo charged me an FSO fee, which is for refueling services, costing about $50.
Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pretty good, no hard selling!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
There are plenty of shuttle buses, so there's almost no wait. However, the counter staff will still try to upsell some additional services. There's a wide selection of cars in the chosen category. Haven't tried the self-service yet.
Read More >Penelope Charley
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Affordable prices, relatively new cars. The pickup and drop-off locations are far from the airport, but there is a shuttle bus service.
Read More >Alexander Truman
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Not bad, the price is probably the most affordable.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff at the rental location were very welcoming and provided great service.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Near Las Vegas McCarran International Airport, there is a dedicated Rent car & Return area with a free shuttle bus connecting to the airport every 5 minutes throughout the day, which is very convenient. Inside the reception hall, different car rental companies have their counters, which are easy to identify. Alamo's counter is on the far left with three service desks. The staff is very warm, patient, and professional.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Renting a car is quite easy and the service is relatively friendly, although they are very persistent in selling a full tank of gas.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car rental building at Las Vegas Airport is convenient and fast. The rental process was quick and easy.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
I took the wrong road and ended up with all four tires punctured. Thankfully, I had comprehensive insurance and called for roadside assistance. However, the tow truck service was really slow; I waited for two hours without any phone communication. I called ALAMO's customer service three times—they were very polite and had a Chinese translator. Although I mostly understood, having a translator made communication easier. I'm very satisfied with ALAMO, but extremely dissatisfied with the towing company!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The rental company's attitude was very poor. They were not proactive in communicating, and the price hikes were arbitrary with no standard pricing system.
Read More >Freda Mackintosh
Las Vegas
6 /10 Average
Reviewed: Friday, November 22, 2024
The only company that required me to show a translation document and tried to upsell insurance and GPS. After rejecting the upsell, they said that the Grand Cherokee I booked all came with GPS and I had to choose another SUV. It didn't feel as good as Sixt.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The store was satisfactory, but Alamo's customer service did not have Chinese-speaking staff in case of an accident. This caused a lot of stress and made communication difficult.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
This company is very reliable. The car is new and well-equipped, and the service is excellent. No hidden charges, very satisfied! The car was a Chrysler with automatic doors and heated seats, fully loaded. Very satisfied.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The service attitude was average, and the wait time was slightly long but tolerable. There weren't many vehicle options, but the condition of the vehicle was satisfactory.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
They kept pushing extra insurance, but everything else was fine.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
1. I had reviewed the car pick-up points earlier, and if you opt for full prepayment and super insurance, the car rental company generally won't push you to buy additional insurance. Their service attitude was good; they only asked if I wanted to upgrade the car group, and the process was quick.
2. Compared to other car rental companies, Alamo offers better value. I rented an SUV, and it seemed to be the cheapest after comparison.
3. The instructions after the paperwork were very clear, just follow the directions. At the designated area, you can choose any car within the group, but the fuel type wasn't indicated on some cars, so I had to rely on the manual.
4. One downside was that although they say it's a full tank, it wasn't fully filled, and after a short drive, one bar was gone. I felt a bit shortchanged.
5. When picking up the car, the staff only mentioned that you can choose any car in the group, but didn't say much else. Make sure to check the vehicle's instruments, and if there's any problem, change cars immediately. Take photos of any scratches and inform the staff if possible; I couldn't find anyone, so I just took photos.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
They charged a lot of extra fees. Being abroad and not speaking the language, it would have been better to book on-site. I feel cheated and won't come back again!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The insurance visible to the counter was different from what I booked. No matter how I explained, they didn't understand. Ultimately, I had to seek help from local customer service who talked directly with the counter to resolve the issue. Luckily, we were two people. If we were traveling with kids or the whole family, the 2-hour delay would have been a bigger hassle. Who is responsible for this loss!!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
When picking up the car, the staff tried to sell me insurance, which I declined. Then they tried to sell me prepaid full tank gas at a bit over $2.20 per gallon, claiming it was cheaper than the city. I got confused and bought it. In hindsight, it wasn't a great deal. Firstly, the tank capacity is average for that car type, which might be more or less than my actual car's capacity. Secondly, you need to use up the fuel before returning the car, which is hard to gauge, requiring frequent refueling and mileage calculations. It's more convenient to refill near the return spot. The return process was quite fast, though. An inspector checked the car's exterior, issued a return receipt, and it was done in two or three minutes. Overall, it was a good experience.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Upon reaching our destination, the staff mentioned that the insurance purchased through Zuzuche only covers basic incidents. In case of accidents involving injury to others, medical expenses are not covered, and we needed to buy an additional insurance which was almost as expensive as the rental itself. For safety, we had to purchase the extra insurance. Originally priced at 180 USD, it ended up costing 291 USD at checkout.
Read More >Wanda Copperfield
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Simple, convenient, fast
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Simple process and good service.
Read More >Cornelia Elizabeth
Las Vegas
8 /10 Very good
Reviewed: Friday, November 22, 2024
Very professional company. They have dedicated staff to guide you through the machine registration process for renting a car. The condition of the car was good, and the procedure was quick.
Read More >Antonio Lancelot
Las Vegas
2 /10 Poor
Reviewed: Friday, November 22, 2024
I booked a Grand Cherokee, but they gave me a Nissan family SUV when I picked up the car. After negotiating, they said there were no cars left and I would need to come back the next day for a standard SUV. Since that was inconvenient, I decided to wait. Just as I was about to leave, the staff brought a Ford Edge. Although the Edge is far from a Grand Cherokee, I didn't want to waste another day changing plans and booking accommodations, so I accepted it. I paid over $1300 for a Grand Cherokee but ended up driving a family SUV. The entire trip was frustrating.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pick-up and return were very convenient, and the staff were very friendly.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
There are shuttle buses at the airport, making both picking up and returning the car very convenient. The staff is very attentive and can recommend the best deals for temporary car changes. The cars are new and in great condition.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Last-minute decision to switch to a 7-seater GMC. Very good service staff, and since it was my birthday month, they offered me a discount.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great experience, highly recommended.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Large store, good service, and quick process.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Alamo's car rental booking service is excellent, and the return process is simple and efficient! Highly recommended.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The process is simple and quick. While there are sales pitches for roadside assistance, if you express your preference, they don't persist. Very satisfied.
Read More >Ogden Gard(i)ner
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Alamo in Las Vegas does not accept a US driver's license for car rental. Previously, I could rent a car in San Jose directly with a US license through Zuzuche.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car rental counter at the airport is large and very convenient. If you are under 25 years old, there is a young driver fee of $25 per person per day, which is very expensive. The fee is based on the birthdate on your ID, even being one day short won't exempt you. After negotiating with the counter staff, they said the young driver fee couldn't be waived but they upgraded our car for free. We got a Dodge Challenger, an American muscle car, which was awesome!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great condition, almost brand new
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
The store's service attitude and efficiency were excellent, but they didn't have the 4WD Grand Cherokee I booked, only a similar 2WD vehicle. Upgrading to another model would have cost an additional $75 per day, which made my trip difficult, especially since my itinerary involved mountain roads and canyons, particularly in winter. Driving a 2WD vehicle in heavy snow on mountain highways at night worried me and reduced the enjoyment of my drive. I hope the rental company can work with partners to reduce discrepancies between bookings and actual vehicles provided. Online, it stated 4WD, but at the store, they offered three 2WD models, and upgrading cost extra. If it's similar, it should still be 4WD based on my travel requirements. I've rented from this site four times, and the first three were very satisfactory. This time posed significant risks. Additionally, I bought the super all-inclusive insurance and showed the English explanation to the store staff, informing them I'd already purchased it. However, the staff insisted that it did not cover roadside assistance, glass, or chassis insurance and required me to sign a document stating I'd be fully responsible for any incidents requiring roadside assistance at $200 per mile for towing. I refused to add any more coverage as per the pre-rental instructions, and the staff eventually relented.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very convenient. We also used a GPS. Without it, navigating the Grand Canyon would be impossible due to lack of cell signal.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good experience, no upselling. Unlike Budget, they didn't mess up the order intentionally.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
We picked up the car at Las Vegas airport. A shuttle bus took us to the rental center where Alamo is located on the left as you enter. The staff asked a few simple questions like whether we needed a full tank of gas or insurance. After confirming our preferences, they quickly processed the paperwork. We then proceeded to choose a car and at the exit, our driving license was checked, and we handed over the pick-up slip issued at the counter. We started our Western USA trip in a Dodge Journey. For the return, we used Google Maps to navigate to the rental center. Upon arrival, we easily spotted the large return signs directing us to the Alamo return area. An enthusiastic employee waved us into a designated spot for inspection. We had already cleaned out our personal belongings from the car, and the return process was completed in three minutes. In summary, renting from Alamo was quick and convenient with no aggressive insurance upselling, and the service was excellent. We will choose Alamo again next time.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Simple rental procedures and good service attitude!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great, very fast
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The signage at the airport is clear and easy to find. The staff is skilled and the car pickup process is quick. Both picking up and returning the car are quite convenient at the car park.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Thank you very much
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Alamo Car Rental is very professional. Showed the rental slip at pickup and drove off with the car in a minute. For drop-off, just handed over the keys and left. I expected some additional charges like a car wash fee, but there were no extra costs. Simple and fast.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Forced purchases, additional charges, infringes consumer rights
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Good attitude, but kept pushing insurance and GPS.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
It was okay!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >Camille FitzGerald
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Alamo is the most reliable for car rentals in the USA.
Read More >Ogden Gard(i)ner
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good, very patient
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Chose a Jeep Compass, drove back to the hotel, a ten to twenty minute drive, and smelled a burning odor when parking. It was either the brakes or near the engine. It troubled me all night. They replaced it with a Ford Escape the next day, almost messing up my itinerary.
Read More >Selena Katharine
Las Vegas
8 /10 Very good
Reviewed: Friday, November 22, 2024
Picking up and exchanging the car was easy, but the location for exchanging the car was hard to find with the GPS; we circled around before finding the entrance.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The service at the counter was quick and the staff were fairly friendly, although they did try to sell insurance. The Jeep Grand Cherokee I booked online wasn't available, but they gave me a Chevrolet SUV instead (I guess there aren’t many Grand Cherokees and it's just a gimmick online). Overall, Alamo’s cars aren't new, but the condition is acceptable, though the interior was a bit dirty.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Pick-up and drop-off were very convenient and fast! The cost was very reasonable!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Too many people lining up
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great experience
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
They have self-service rental machines, and the manual queue isn't long. There is a bit of upselling on insurance, but you can just decline.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Quick pick-up and drop-off, very convenient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall, pretty good.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Great! Just as good as before.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Good service, both pick-up and drop-off were very convenient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The self-service guide was friendly and very skilled.
Read More >Parker Gladstone
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good service. Looking forward to the next time.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pretty good
Read More >Edison Chamberlain
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
When driving out of town, I noticed a strange noise from the car. I contacted the company, and they provided a car replacement option. Although I didn't need to use it, I felt their service was good. The pick-up and drop-off procedures were also simple.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Out of habit, I always remain cautious when traveling. I completely ignored the front desk guy's advice to add extra insurance when picking up the car. Later, I realized the rental didn't include insurance for damages caused to other vehicles or people. I got scared thinking about it, so I went back and added third-party liability insurance.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall, I am very satisfied with the service. The vehicle was very new, and the service attitude was excellent. When the vehicle broke down, it was very convenient and quick to replace it with a new one at the nearest service point. Returning the car was also very quick and convenient. The only drawback is that the Alamo counter in Las Vegas was slow in processing the car pickup.
Read More >Marguerite Robin
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good! Extremely friendly and fast service!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service, no complaints. Hardly any waiting for paperwork and car pickup.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Promoted insurance
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Okay
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied, didn't have to wait in line for long.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff provided excellent service.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Perfect
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff was very friendly, and the rental process was quick and simple.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
I always use Alamo's self-service kiosk, so not having to deal with the counter is the best experience for me.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The rental counter is close to the airport, very convenient.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Pickup time was 18:00 and return time was 18:00. We arrived at the counter around 17:30. After rejecting a bunch of extra charges the service staff introduced, the payment list still included an extra hour of rental fee just because we arrived half an hour early. After negotiation, the return time was changed to 17:00, avoiding extra charges. We almost ended up with a car of the same group, but fortunately refused it and were willing to wait, which took about fifty minutes.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Long queues, but everything else was good
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
All car rental companies are together, the queue was okay.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Easy and fast return
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The kiosk at the site required a lot of information to input, and halfway through it crashed, forcing us to go to the counter, which was very frustrating.
When booking, we had purchased full insurance, but the counter staff insisted we didn't. It wasn't until we showed the English part of the insurance provided by the rental service that they finally accepted it. Additionally, we had selected the option to return the car with a full tank when booking, but the counter staff insisted we buy their fuel (empty tank return), saying it would cost extra to return it full and that their fuel prices were much higher. Not wanting to waste time, we agreed... only to find out the outside fuel prices were half of what the rental company charged. It was infuriating!!
The counter staff was really terrible!!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
It was late when we arrived, and there were many people picking up cars, but there were also plenty of staff.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Average, depends on luck
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
A wide range of models! Convenient service.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Quite good. Had two flat tires in between, but the rescue within 100 miles was timely and convenient! Thanks!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
I am very dissatisfied with this car rental experience. I mistakenly selected the wrong pick-up location, and although I rented the car for 7 days, I contacted customer service immediately upon arriving at the airport to correct the pick-up location. However, they informed me that it could not be changed or canceled, so I never got the car but was still charged for the 7 days. I find the policies of this car rental company to be extremely unreasonable and feel they are outright unfair. Additionally, the customer service was unhelpful and unsympathetic, and there was no way to file a complaint through phone or any department. I am very disappointed with this car rental company and will not use their services again.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Incredibly convenient
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very efficient service!
Read More >Bartholomew Ward
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good, self-service pick-up is convenient
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The company's service attitude was very good, and there were no unnecessary charges.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The staff kept trying to upsell things like car upgrades, insurance upgrades, and returning with a full tank from their gas station. I declined everything, and the staff seemed a bit unhappy in the end.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
There was almost no queue and the procedures were very simple. The car pickup was very quick, the whole process took less than 10 minutes (including receiving the car).
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good, no upselling
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The car was quite new. The rental machine was a bit tricky to use for the first time, but fortunately, the service staff helped out. We didn't get the Jeep we wanted, but were given a different car instead.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The service process is simple and efficient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied. Electronic pick-up ticket
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The front desk staff were friendly, but they still recommended insurance and an extra tank of gas, claiming their gas was cheaper. However, we politely declined. It turned out that refueling on our own was more suitable. Can't comment on the insurance since we didn't use it. Perhaps the rental company's insurance might be more convenient for claims compared to domestic platforms.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The service was quite good.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Good service.
Read More >Adelaide Rayleign
Las Vegas
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car's condition was good, performance was excellent and it was relatively new.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The license plate wasn't registered when I picked up the car, and I was charged for an additional two days after returning the car. The issue was resolved later through email communication.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good, fast service
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Limited options for one-way rentals.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great service. My English is not good, but they explained everything patiently.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
There are fewer tourists now, so not many people are renting cars. The queue takes 10-15 minutes.
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