Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

Excellent service

The car's battery failed to start twice, causing delays in my trip! When I called customer service, they were rude and refused to call me back, insisting I provide a local U.S. number. This requirement is ridiculous!

When I arrived, there weren't many people, so there was no line. However, I couldn't find the shuttle bus and had to walk after asking someone for directions. They told me my reserved car wasn't available and tried to upsell me another model, which cost more.

We had to wait for over 2 hours for the car and were then told there were no Jeeps left. The wait time was unacceptable after a long flight