Sydney to Gold Coast, with a stopover in Port Macquarie, total 850 km

Excellent

Extremely satisfied

It was okay. The staff at the front desk were a bit strange. I had already purchased the highest level of insurance on the platform, but when I got there, they asked if I wanted to add even more insurance. For safety reasons, I agreed to buy their highest level, which cost an extra 40 AUD. They also asked if I wanted to pay 19 AUD for a benefit that covers tunnel and highway tolls, claiming that the cost of a single trip through a tunnel or on a highway would normally be over 30 AUD, so this would be a good deal. I declined, saying I could use Google to avoid those routes. After that, the staff stopped talking and their attitude became cold. How can they serve customers like this?

The store is a bit far, but the car condition is very good; very satisfied.

After all, it is a big company with standardized operations and impeccable service. There was a small incident when returning the car; the staff mixed up the order, causing a false alarm. Fortunately, the mistake was found and corrected in time. I rented the car for 4 days, covering approximately 1400 kilometers. Due to the inability to obtain toll and fine information in a timely manner, a pre-authorization of 940 AUD was placed for possible charges. This is understandable, but given today's advanced information technology, I think this could be improved.