Overall quite satisfied. The car pick-up and drop-off process was convenient, the vehicle was clean, performed well, and was 80% new. I would give it a ten, but there was a minor issue with an extra charge for insurance, which was directly deducted from the credit card. However, this was mostly resolved after coordinating with the website and the car rental company.

Despite arriving past the pickup time, they waited for us, but everything was quite casual and the car was in poor condition with 140,000 km. They just gave us the contract, took a photo, and handed over the keys. The staff member, who was Indian, left brusquely. The car had only half a tank of fuel, and we returned it with an extra bar.

Very good

It's okay, nothing more to say.

It's hard to describe this car rental experience. First of all, our pick-up and drop-off times were outside the company's regular business hours. For pick-up, a young guy delivered the car to the Christchurch Airport's Car Rental Transfer Centre. For drop-off, there was no one there, and I had to park the car and drop the keys in the office myself, then walk back to the terminal! Yes, I had to walk back to the terminal myself (the company’s office is not located within the terminal!). I called to request a bigger car, and the company provided a higher-class Odyssey that had over 100,000 kilometers on it. The condition of the car was decent.