Good service, simple procedures

Arrived at the store at 5 AM on the 30th, but I had booked the car for 7 AM. The staff refused to give me the car earlier, so I had to wait in the airport for 2 hours. Also, there was no promised Chinese-speaking staff, only a Thai staff member who spoke English. They did not guide me to the pick-up point, just told me that it was near the 7-11 outside the airport. I was confused about the exact location and had to ask locals to find it. After approximately 10 minutes of waiting, the car finally arrived. This pick-up experience was very disappointing...

The car was a new Nissan, probably Sunny in our country. It had about 7,000 kilometers when we picked it up, with a backup radar and average power. Phuket has many hilly roads and with four people on board, it needed full throttle to reach 40 on slopes. The staff speaks good English and did a very thorough check when picking up the car, but just a quick round during drop-off, which is great service! We only used 3/4 of the fuel tank in 7 days and it cost 760฿ to fill up at Shell. I still recommend driving here; motorcycles are both dangerous and expose you to too much sun.

The staff were very friendly and thorough with the vehicle inspection.

The store is easy to locate, and the car rental process is efficient.