Store service was great, but on Oahu, the shuttle bus took a long, long time. Maybe there was an unusual incident on the road. Everything else was very good.
You need to take a shuttle bus from the airport, and there are no clear signs at the airport stop, making it easy to miss. They pushed full insurance at an extra $15 per day. There are many car models to choose from. There were a lot of people picking up cars, so you have to queue. Overall, it was pretty good as I've used Alamo before and am familiar with their process. My previous records were also available.
Brand new 2015 Mustang Convertible with only 15 miles on it when picked up! Feels like a steal! Got an extra tank of gas for just $44, much cheaper than back home.
Staff's attitude was similar to what you'd find back home, just average.
Returning the car was quite convenient. Parked the car and let them check the fuel gauge and odometer, then I was done.
Shuttle buses were available for pickup and drop off, and the wait time wasn't long.
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