I booked a Corolla but received a Ford SUV without any extra charges. At the time of pickup, I mentioned an additional service, and they didn’t push for any upsells.

This company is good.

I booked a compact car, specified 4 doors. At the store, they said they only have 2-door ones. Had no choice but to pay an extra amount daily for a mid-size car, and I couldn't choose, only got an old model Jetta. The insurance was supposedly included at the time of booking. The clerk told me it only covers when others hit you, but not when you hit others.

Upgraded from Jetta VW to Chrysler 300, with additional USD15 per day. Like the service provided by Carlo upon check in and he recommended an upgrade which I agreed. The car was an pleasure to drive. Unfortunately, left my sunglasses and phone holder when returning the car at SFO rental car park.

So far so good

Car's are very well maintained. I like Budget rentals.

Great Service. Customer service was also very good, they helped me in resolving to drop the car in a different location.