Beware of upgrade traps. They mentioned a free upgrade, but it ended up costing money, and it wasn't cheap.

Returning the car was very convenient. On the insurance company's recommendation, I purchased roadside assistance and ended up using it.

Couldn't get the desired model, the car's power was insufficient.

Did not inform customers that the car consumes a lot of fuel.

We picked up the car at the agreed time. We originally booked a Nissan Quest, but Hertz didn't have it, only a DODGE, which is much smaller. Although the Chinese customer service was very responsible, they still couldn't switch back to the Quest. Also, we couldn't add the customer service on WeChat, so there was no way to communicate. Being in a foreign country and renting a car for the first time, we had no choice but to accept it. The user experience was very poor.