Very satisfied with the service, high efficiency

The entire car rental process was very smooth. It's worth mentioning that during our self-drive trip, we were involved in a three-car collision when a truck trying to avoid another accident directly hit us. After going to the police station to determine responsibility, we were immediately given a new car. Both the insurance company and the rental company were very responsible.

Thai company is a local car rental company in Thailand. I chose them initially for their competitive prices and because they are local, which I thought would be helpful in case any issues arose. It turns out the process of picking up and returning the car was quite smooth and less complicated than I imagined. They didn't inspect too much during the return, just checked the fuel gauge, which was nice and easygoing.

We arrived at the car rental office a little after 9 PM and waited for over an hour. Meanwhile, the nearby Yesaway had already processed three or four groups. We were still waiting. We asked the staff if we could extend the return time from 4 PM to 5 PM, but they refused, citing that the downtown office closes at 4 PM. However, we later saw in the contract that the downtown office actually closes at 5:30 PM. The staff were very irresponsible.

Great service