The car you reserve is never the one you get. I wanted an SUV, but ended up with a coupe, and it had lower specs. My car wasn't even listed in your model series.

The additional charges were not clearly explained during rental; necessary fees along the way were not specified.

Overall satisfied, but they forgot to send me an email

Arbitrarily charging customers extra fees. Rented for 1000, charged 5000. Choose carefully!

Extremely poor company. Upon arrival, we only needed to pay around 1330, but they charged us over 3300. We immediately raised this issue with the staff, who told us that it was just a prepayment and wouldn't be deducted, so there was no need to worry. However, after we returned home, the amount had been deducted. We contacted Zuzuche, and they actively followed up on the issue, but the company forged our signatures on a bunch of insurance documents we never saw. It's outrageous to this extent! And while this issue was being resolved, another amount of over 1000 was deducted. Even after contacting them, we were still told it was a pre-authorization, and this amount is still not settled. We've rented cars abroad many times and never encountered something like this, especially in a country like Denmark. Truly, there are scoundrels everywhere! I will never rent from this company again.