1. After I placed a car rental order, I had a friend in Germany call to ask if I could pick up the car earlier since it was a Saturday. The staff said that neither early nor late pick-up was possible. However, when I arrived in Frankfurt, they called me on the day of pick-up urging me to come earlier because they were closing at 12 PM, which left me confused.
2. When handling the pick-up procedures, the staff only focused on insurance issues but did not clearly inform me that the return location stated in the contract was entirely different from the one in my rental order!
3. This resulted in me naturally assuming that the return location was at Munich train station's underground garage on October 5th. However, it was not, and I couldn't see any AVIS signs. I called the AVIS office five times, but no one answered!
4. After asking at the train station information desk for the exact return address, I arrived two hours past the agreed time. As a result, AVIS charged us for an additional day. Despite repeatedly explaining to the staff, it was of no use.
I admit I did not thoroughly read the contract and suffered losses because of it, but did the AVIS staff fulfill their responsibilities?
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