I booked a Toyota Sienna in advance, but when I picked up the car, they swapped it for a Chrysler Pacifica without any explanation. The problem is that the replacement car was in terrible condition. The car system was in Spanish, completely unusable. The steering wheel had a lot of play, making driving exhausting. The transmission had noticeable jerks at low speeds. The suspension was overly soft, and the brakes were even softer—completely unreliable in emergencies. The tires also had poor grip, and when changing lanes even at slightly higher speeds, you could hear the rear tires squealing. The driving experience was awful. It seems like the car wasn't properly maintained. Even the provided tank of gas caused poor acceleration. I added a full tank of 93-octane gas at Costco, which made it slightly better. What annoyed me the most was that there was a Sienna parked right there when I picked up the car, but they still didn't give it to me. What was that about???