Overall good. Would’ve been less so had the initial vehicle offered not been exchanged for the model booked. Not only was it dirty, but it was not big enough. That saiid it was exchanged without fuss.
About QEEQ:10.0/10
It’s the second time I’ve used QEEQ and will do so again. The process was excellent and communication was good throughout. Both the vehicle and the optional insurance were excellent value. My only observation is that it would be that it would be helpful if you could stay logged into your App (without the need for code entry) and could download PDF documents to your phone. The latter might be possible but I could only do it using a PC.
The staff at Miami Airport were quite diligent and responsible. The contract was explained clearly, and there were no extra charges as rumored. The car pickup was also quite fast.
“Awful experience with Budget/Avis scam auto toll charges.”
About AVIS:5.0/10
I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls.
I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget.
My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company.
I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only.
Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process.
It is the worst rental experience I have ever had in Florida.
About QEEQ:10.0/10
Innovative booking platform, and I like the price reduction protector
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