They always try to upsell insurance.

Terrible experience. Our order was on 8/9. Our car broke down on the road, disrupting our plans. We contacted the rental company, and they told us to take a cab back and that they would reimburse the cost. Well, it’s now 11/12, and the rental company hasn’t done anything. The car rental platform hasn't taken any further action either, just asking us to wait. We initially hoped the rental company would compensate us for the damage to our plans, but now no one is even acknowledging the basic expenses. I will never rent from Alamo again in my life.

Although returning the car was quite convenient, they insisted on changing the car model and adding roadside assistance and other services. Due to language barriers and no Chinese services, we wasted over an hour. In the end, we had to compromise and upgrade the car for extra money. The upgraded car was spacious and in good condition, but we were forced to accept it, so we were not satisfied.

I'm quite satisfied with Alamo. They patiently explained all my questions in detail.

Like: Good car at a good price. Clean, reliable, low mileage, modern entertainment system.
Dislike: Alamo agent resented the EasyRentCars price. Alamo agent claimed that EasyRentCars was only supposed to rent to foreigners, and them renting to me was illegal, and that Alamo management was working on this. In addition, if there was a damage claim, Alamo would not stand by the limited damage insurance EasyRentCars advertised they provided. Furthermore, I am lucky that Alamo can provide me with a car; they could not guarantee that one will be waiting for me. (But there was, and everything worked out fine.)