I went early in the morning, and there were basically no people. I completed the paperwork and picked up the car. The car had only been driven for a little over 1500 kilometers, almost new, very satisfied. I had seen many reviews mentioning that they easily point out wear and tear when returning the car. We had some minor scuffs on the tires, which I consider normal wear and tear, but there were no issues when we returned the car. It was excellent.
When we arrived early at the car rental office, the lady who assisted us showed no smile and hardly answered our questions. She asked for our credit card, had us sign, and then told us to follow her to get the car. She drove out a car, parked it without saying a word, and walked away. I asked if that car was ours; she pointed and said 'that one,' and then left, saying someone would give us the keys. We booked a Hyundai IMAX 8 Seater, but we got a Kia 7 Seater. When returning the car, the staff there was as expressionless as the lady before, didn't say a word. To our surprise, we returned the car on 14th October, but they charged our credit card on 18th October, deducting several hundred Australian dollars—completely unreasonable. If they charged on 11th October when we picked up the car as a guarantee, that would make sense. Even after two weeks with rental car company’s follow-up, it's still not resolved. I used AVIS in Tasmania, and they didn't charge a cent, nor did they need any deposit. Never use Budget. Even if their cars are cheaper, I won't use them.
Did not get the original car model, received an older model of the same class.
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