Excellent service! This is the second time I've rented from this company, and both experiences were delightful.

When signing the contract at the airport office, maybe due to communication issues, I couldn't determine the total rental price from the staff or the contract on the handheld display. So I couldn't tell if any additional charges were included.

I’m not sure if you would consider a Suzuki swift similar to a Kia Rio however as it was just my son and I it didn’t matter as much that it was a smaller car on this occasion. However the car was new and although too small for a family worked well enough for us.

I found it slightly frustrating when I had a question about the car rental and couldn’t call easy rent cars but instead had to write an email and wait for a response. The response came fairly quickly but there was no way for me to know when it would come and had it been a time critical issue, then that may have been a major problem.

We were given an upgrade and the staff could not have been better. There was quite long queue but the staff soon dealt with it. We were asked if we minded waiting a few minutes extra while they finished valeting the upgrade and we were kept updated thro out. Excellent service overall. Will use Europcar again without hesitation .

Worst experience ever.