Picked up the car at the AVIS central train station location. Not only was the staff extremely rude, but we had reserved a 7-seat Ford Explorer and they first said the car we booked was unavailable and gave us a compact KIA instead. According to the policy, they should have provided us with a Chevrolet Traverse of similar class, but the staff insisted we pay an extra $35 per day. This is ridiculous! After that, they confidently informed us that it was a 'pick up empty, return empty' fuel policy, which is very inconvenient and costly for travelers. We used to trust AVIS, but we will never choose AVIS again.
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