Not proactive in solving problems, only cares about money.

I booked a Mercedes A-Class, but upon arrival, they said it was temporarily unavailable and asked me to wait an hour. After an hour, it was still unavailable, so to avoid delaying my trip, I took a Corolla with very poor performance. Currently, I am applying for a refund of the price difference, and I don't know the outcome yet.

We initially rented a Ford Kuga but were given a Nissan Qashqai instead. This would be fine, but the most outrageous part is that over a month has passed, and my deposit still hasn't been refunded. I've never encountered such an untrustworthy company.

The entire car rental process is efficient and the staff is very effective. It was a pleasant rental experience.

Picking up the car in Izmir was quite convenient, just a few minutes' walk. For returning the car in Urgup, I paid extra to have it picked up at the hotel, saving me a trip.