The condition of the CRV was excellent. I am very satisfied. The rental location is about a 5-minute drive from the airport. They waited for me even though my flight was delayed.
only issue is that the car pickup location is a 5min drive away from OOL. They do provide shuttle service. But my return flight was at 8am, so had to take an Uber back to OOL as they only open at 7am.
Overall car had no issue that’s the most impt.
About QEEQ:10.0/10
Price drop protector did its magic, so book early with confidence! I saved $100
Wanted to write an email to provide some formal feedback on my experience with the customer service team at the Tugan car rental depot.
It was less than satisfactory and left me with a very poor impression on the way you deal and engage with your customers.
As a paying customer, you would expect that you are treated with friendly, courteous and respectful service - this was not the case when i picked up my car on Sunday 5//5/19 - instead was met with extremely poor attitude, no smile, short and vague responses - overall not a great example of how customers should be treated, i drove away with my car feeling ripped off and started what was supposed to a special getaway with my partner in a foul mood due your customer service.
I hope you take this feedback on board and communicate with your team at the Tugan depot so that other customers are not left with the same sour taste in their mouth as i did.
Kind Regards
All good but was charged several dollars more because I picked it up early, but didn't get a refund when I returned it early. However price was good.
About QEEQ:8.0/10
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