1. I booked a Jeep Grand Cherokee, but they gave me a Chevrolet SUV instead. 2. I specified returning the car at Salt Lake City Airport, but later found that our hotel was only a 10-minute drive from the airport (in fact, it was in the city center), so I asked if we could return the car in the city center instead. The answer was no. After returning the car at the airport, there was no service to take us back to the hotel.

The store reception was very patient. Since we had already paid in full, there were no additional sales pitches. The car pick-up process was very quick.

In Salt Lake City, Las Vegas, and Los Angeles airports, I got cars that had only driven 2000, 3000, or 5000 miles.

Just okay. Not as good as the online reviews. A bit disappointing, the car wasn't clean.

Pretty good. I was worried about extra charges and potential hassles, but everything went smoothly with both picking up and dropping off the car. Just had a bit of trouble figuring out how to refuel, which took some time.