AVIS Berlin City West Europa Centre Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Byron Bertie

Germany

Reviewed: Thu, Oct 8, 2015

About AVIS: 8.0 /10

It's alright, but picking up the car and returning it took some time. The instructions weren't very clear.

About QEEQ: 10.0 /10

AVIS

Berlin

Germany

1 days rental

Relevant Reviews on AVIS Berlin City West Europa Centre

Michaelia Betsy

Germany

1 days rental

AVIS

Berlin

Germany

Reviewed: Mon, Oct 14, 2019

About AVIS: 2.0 /10

We booked a car through Zuzuche for five days and fully paid in advance to Zuzuche, but Zuzuche didn't transfer the payment to the car rental company. We were supposed to pick up the car at noon on October 3rd, but due to a train delay, a friend called to inform us that it was a National Day holiday in Germany and the car rental company hadn't received any payment or deposit. Therefore, they wouldn't hold the car for us. We rushed to the car rental company around 2 PM, but it was closed, and we couldn't pick up the car. The next day, there were no cars available either, so we ended up paying but never received the car! Meanwhile, Zuzuche kept making excuses and refused to refund our rental fee. We recorded a video on-site, and the AVIS staff confirmed they hadn't received any money and that we could get our money back if we didn't get the car under any circumstances. Despite this, Zuzuche continued to make excuses. So, be very cautious when renting through Zuzuche!!! Be careful of paying and not getting a car, as they don't prioritize customer interests at all. Unethical company!

Faithe Finger

Germany

1 days rental

AVIS

Berlin

Germany

Reviewed: Tue, Aug 11, 2020

About AVIS: 2.0 /10

Could not contact AVIS. Had trouble finding someone for both pick-up and drop-off. Found the car by checking license plates in the parking lot. When returning the car, there was no staff to be found, had to ask around... After returning the car, tried to contact them to get the deposit back but couldn't reach anyone. Calls went unanswered and no response to emails until now.

About QEEQ: 8.0 /10