We booked a rental through Zuzuche for five days and paid the full amount upfront, but Zuzuche did not pass on the payment to the car rental company. We were scheduled to pick up the car around noon on October 3rd, but the train was delayed. A friend informed us that it was a public holiday in Germany that day, and the rental company hadn't received any payment or deposit, so they wouldn't hold the car for us. We arrived around 2 PM, but the office was closed, and we couldn't pick up the car. The next day, there were no cars available either, so we ended up paying for a car we never received. Zuzuche kept trying to avoid refunding our money, but we recorded a video at the scene where an AVIS employee confirmed they hadn't received any money and that under the circumstances, we were entitled to get our money back. Despite this, Zuzuche continued to evade responsibility. Be very cautious when renting through Zuzuche!!! They might take your money and fail to provide the car while not caring about customers' interests at all. A dishonest company!