The biggest disappointment is not necessarily with OK Car Rentals, it's with the signing in the airport. WE could find the K+F (Kiss and Fly) zone as it's not signposted. We ended up at Parking zone 4 who directed us back to the main building and the covered area which we now understand is the K+F area. You need a better way to describe where the driver will be picking clients up from. Other than that everything was superb.
Unfortunately ok rent a cars have once again cheated us out of money.the first time we booked with them included in the contract was a free additional driver.when we gat to collect the car they said it was your responsibility to provide this and we would have topay additional euros 50.we didn’t pay and made do with one driver .You eventually gave us a $50 credit to compensate for taxis.
As we had $50 credit we booked again with yourselves 6-18th sept.we arrived at pickup point and no shuttle was waiting(another gentleman was also waiting)
we phoned 2 times to spain to report this and eventually shuttle arrived.By the time we got to ok office it was after 10.00 and the lady insisted we pay€50 for late pickup even though we were waiting for shuttle before 10.00 so not our fault. The other gentle man also had to pay.l can honestly say l have never been served by such a rude unhelpful person before.
When we returned the car it was checked over ,all ok
Our credit card statement has just arrived and your charge for car hire is correct ,plus the50 euros out of hours which should not be charged,but also a charge for euros 90.57 which we have no idea about
Ok rent a car is obviously a dishonest company and needs to be stopped from trading
Please look into these claims as we would like these amounts refunded
Personnel qui profite de chaque occasion pour nous faire adhérer à des assurances qui sont déjà prises en compte avec le réseau VISA. L’hotesse nous force la main sinon nous ne pouvions retirer le véhicule
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Speedy once pick-up underway
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