Not bad

The staff was very nice and gave me a Chevrolet Traverse as a free upgrade. Alamo has been great in the past few rentals, their people are super friendly. The car was powerful and fuel-efficient, making our tour around Salt Lake City, Yellowstone, and Cody quite enjoyable.

Overall service is quite good. There was an unexpected issue with the vehicle and the replacement was not very timely. The language barrier and replacement procedure were not clear enough, and there was no assistance at critical moments, which was somewhat frustrating.

The Alamo branch at Salt Lake City is very convenient. You can handle the rental process directly at the airport upon arrival. The process is efficient and quick, and the car models and conditions are good. The only downside is that you need to return the car with a full tank, and it's challenging to find a gas station near the airport. Overall, this car rental experience was very satisfactory.

Rented a car from the Alamo store at Salt Lake City Airport. The front desk staff were very patient and served us well, clearly pointing out the pick-up location and usage precautions. They will ask if you need extra insurance, just say no, everything else went smoothly.