They upgraded us to a different model for free, which was a great experience. The price was also very good.

Lack of Chinese pickup guide. Picking up the car at the counter required a deposit of more than $250, which is more expensive than other companies. Upon actual car pickup, I was notified to pay an additional traffic accident insurance fee, similar to mandatory liability insurance in China. Returning the car was very convenient. The car I received had an issue with the wiper blade. I initially planned to contact the rental company to replace it, but later fixed it manually myself, which took an hour. The main reason was the previously replaced wiper blade was not installed properly. The Dodge Caravan 7-seater, when the rear three seats were folded down, had a large luggage space. After using it for over ten days, I wanted to extend the rental period, but the rental company had no cars available. The rental staff recommended renting from the adjacent Sixt company, where I successfully rented a full-size Chevrolet SUV for a day.

Very flexible with car choice. An issue with the wheel, although resolved very swiftly and excellent follow up afterwards.

Like: I was given champagne and I paid for beer!
Dislike: Can't think of anything.

Like: Great customer service all around
Dislike: Instead of a Volkswagen jetta, i got a Kia Soul