Very satisfied

Very dissatisfied, it's a scam. Unexpected charges. After paying domestically, there should be no hidden fees.

Our flight did not match the booking time, requiring us to pick up the car a day earlier. Communication was difficult until we met a fellow countryman who was a supervisor in the hall. She enthusiastically helped us resolve the issue and provided excellent car usage suggestions. Unfortunately, we did not exchange contact information at the time, and we don't even know her name. Such a pity.

Overall, it was very good. It would be even better if there were more Chinese services. When there are a lot of people, it can get busy, and the waiting time can be long, possibly due to the holiday!

They should not have tried to sell me the insurance I already had.