The booking experience was simple and straight forward.

Counter stuff very helpful , good car, clean

easy to use online booking platform , price drop protector very good, easy to book, easy to cancel

All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.

The 1 member of staff was very friendly, however waiting time was unacceptable due to there ONLY being 1 member of staff.

Collected the car from pisa airport at 5pm via Hertz as the firefly desk was closed. Despite paying for an insurance excess waiver, I had to put a 600 euro deposit on my credit card. The car should have been a Ford fusion or similar but the only cars available were fiat 500s. We picked the biggest (500L). The car had so many dents that I videoed the damage which corresponded with the hire agreement depiction. The fuel gauge also showed slightly less than full. Thankfully the car drove well enough. On returning it the staff at Hertz looked over it and confirmed the damages were pre-existing. ( I videos it again just to be safe).They tried to say the tank wasn't full but I showed them the receipt from the petrol station I had just filled up from and they said the fuel indicator must have been faulty. I would be wary of hiring from them. Luckily one of my party spoke fluent Italian which helped.

Easy rent cars website was easy to navigate and book

Had to wait 1:47 hours to pick up the car