PISA CAR RENTAL REVIEWS

Excellent service, friendly and helpful staff.

Have used before and will definately use again

Great little car, perfect for our needs while travelling round Italy

Centauro staff were very friendly and efficient both on collection and return of the rental vehicle. The car was recently acquired, with low mileage and was clean and comfortable.

The booking process was pretty easy. Price match did kick in, but I discovered the rate had dropped significantly further 2 days before travel, which was not registered. So I rebooted and cancelled the original booking! Also the details for the courtesy bus pickup location were wrong, having changed 8 months previously. Fortunately, I have use Centauro in the past and recognised their minibus and walked to the correct location!

Counter staff really helpful. Really fast and close to where you check in for your car. Full explanation about the car given and whenever we arrived with the car they just as fast.

Very nice car Took pictures of the car, certain marks were not mentioned in the agreement Quick service Returning the car,lady mentioned the marks on the car,we told her, they were there from before, also mentioned it to the guy when we picked up, but he hadn't updated

Very good, no fuss when picking up Very efficient

Great service, efficient and very friendly

Don’t know how you do it but incredibly low cost hire, all dealt with very professionally

Kiváló üj autot kaptunk.

Jól.

met expectations for the price

OK

The car was a fiat 500 not the car we booked. It was in poor condition but mechanically ok. The Guy Andreas who we have met before is very easy to talk to and was understanding of the condition of the car. The process of getting a car at the desk took 40 minutes despite us being the only people at the booking desk. It was late in the afternoon so not ideal.

Satisfied

Overall it was fine, with a bit of an Italian feel. The car provided had at least ten scratches, but the dealer had pointed out the damaged spots beforehand. Overall experience was okay.

The staff's attitude was very good. However, when I was charged a 1200 Euro deposit, I repeatedly confirmed with the staff that it was a 'freeze'. The staff also repeatedly confirmed that it was just a freeze. A few days later, I found out that this amount had been deducted. After returning the car, I learned through the rental car customer service that it would take one or two months to get the deposit back.

I really do not understand why collecting a rental car takes so long, if I find a provider that can greatly reduce the wait time then they will be my company of choice

Qeeq was excellent, no problems at all.

I had time ago a bad experience with Drivalia, they gave me a car with a very old tyre, broken in the internal face, that was irreparable, and I was never reimbursed for the cost of a new tyre (used) that I had to buy. I gave them another chance, cannot complaint about the car, new, but the staff at the check in was apathetic, slow.

It's okay

This is a dishonest company that sets traps throughout the process to make you fall into them. Fortunately, I bought full insurance from Zuzuche, so I wasn't worried, but it was still bothersome dealing with these people. They will tirelessly pitch their insurance to you and often use phrases like 'the police will do this or that' to scare you. If you don't buy their insurance, they will charge a 1200 Euro deposit on your card as a 'purchase' rather than a 'pre-authorization'. We recorded the entire car pickup process, but at return, they still tried to make us sign a damage report for an old scratch the size of a fingernail on the wheel hub. We argued for an hour and refused to sign, finally achieving justice. Even so, the deposit was not refunded until two months later after communication through Zuzuche's customer service. Although we did not incur any losses, we were very disappointed with how Italians treat tourists. We will be more cautious next time we visit.

Qeeq needs to make it clearer that Target Rent at Pisa is not where all the other car hire operators are based and not to follow the signs to car rentals but pay close attention to the directions on the voucher. Target Rent is actually closer to the Terminal exit than where every other operator is based. The directions were otherwise just about adequate once we realise they were not based in the normal, purpose built area for car hire.

Pretty good.

Very satisfied

Refuelling condition was supposed to be full to full but they maintained they only do same to same, which is not what my confirmation stated. The staff was uncooperative.

Was really disappointed in the car we were given. I paid for a Ford Fiesta, which would have been big enough for our luggage, and got a Lancia Ypsilon.

It was great that my rental car was rebooked for a lower price, but not at the expense of having the size car I booked.